Outage issue

[A67]

• I was told by sky that even though I've already waited 2 months for openreach to sort out the outage problem. If I don't carry on waiting and I try and go with another company I will loose the auto compensation that I've accrued for the last 2 months, they don't give 2 hoots at the fact that I've had to buy extra internet bundles elsewhere for the last 2 months, even worse I still don't know when this outage is going to get fixed.

[Daniel-F]

Hi @A67 

I'm really sorry to hear this has happened, that's not been the best journey you have experienced.

We have our customer priority team who are aware of this and will aim to give you a call back as soon as they can do to discuss this further.

Thanks,