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Discussion topic: Our wifi says connected but does not work

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FenellaBuss
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Our wifi says connected but does not work

‎12 Jun 2024 07:16 PM

Hi, 

Our wifi says connected to our devices but is not working.

Please may you assist?

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jamesn123
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Re: Our wifi says connected but does not work

‎13 Jun 2024 11:38 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @FenellaBuss 

Are any devices working?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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FenellaBuss
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Re: Our wifi says connected but does not work

‎13 Jun 2024 12:10 PM

It currently doesn't work on any of our devices, TV and Phones included

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jamesn123
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Re: Our wifi says connected but does not work

‎13 Jun 2024 01:36 PM

Posted by a Superuser, not a Sky employee. Find out more

@FenellaBuss 

Please try unplugging your router for 30mins, if it still doesnt work then run the line test again as it may prompt for an engineer after the hubs been offline. If not we can escalate your post to chat with a Sky rep. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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FenellaBuss
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Re: Our wifi says connected but does not work

‎17 Jun 2024 09:38 AM

I did this and it unfortunately still does not work 

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Jimmy43
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Re: Our wifi says connected but does not work

‎17 Jun 2024 09:51 AM

I'm having the same issues? Is this a broadband issue?

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FenellaBuss
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Re: Our wifi says connected but does not work

‎17 Jun 2024 10:03 AM

yes! 

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