Can’t get in touch with sky customer person as I’ve tried calling many times but can’t get through…

[Naureenalvi]

Since Thursday / Friday we've had very poor broadband connection 

my son is revising for A-leval exam and my daughter works from home 

I tried testing my connection on sky app and it shows there's a problem in my area 

so I asked my neighbour if she's having same issue who's also with sky and was told by her they luckily haven't notice any issue with the speed or connection issue 

so I have been trying to get in touch with a live sky operator since Friday but no luck ... please help

[Chrisee]

@Naureenalvi I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Naureenalvi.