Our wifi says connected but does not work

[FenellaBuss]

Hi, 

Our wifi says connected to our devices but is not working.

Please may you assist?

[jamesn123]

Hi @FenellaBuss 

Are any devices working?

[FenellaBuss]

It currently doesn't work on any of our devices, TV and Phones included

[jamesn123]

@FenellaBuss 

Please try unplugging your router for 30mins, if it still doesnt work then run the line test again as it may prompt for an engineer after the hubs been offline. If not we can escalate your post to chat with a Sky rep. 

[FenellaBuss]

I did this and it unfortunately still does not work 

[Jimmy43]

I'm having the same issues? Is this a broadband issue?

[FenellaBuss]

yes!