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This discussion topic has been answered Discussion topic: Our tv is not working, it would appear that a cable for the open reach has broken

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Message posted on ‎04 May 2024 08:42 PM

Our tv is not working, it would appear that a cable for the open reach has broken

Our sky glass is not working. The open reach cable has been accidentally broken. Is it possible to get a new se 0038 power cable? 

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Message posted on ‎05 May 2024 08:24 AM

Re: Our tv is not working, it would appear that a cable for the open reach has broken

Posted by a Superuser, not a Sky employee. Find out more

@Andyp1 you need to talk to Sky so they can get the power cable for you. I have therefore escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎05 May 2024 08:24 AM

Re: Our tv is not working, it would appear that a cable for the open reach has broken

Posted by a Superuser, not a Sky employee. Find out more

@Andyp1 you need to talk to Sky so they can get the power cable for you. I have therefore escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎05 May 2024 09:49 AM

Re: Our tv is not working, it would appear that a cable for the open reach has broken

Thank you for your help. Much appreciated.

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Message posted on ‎05 May 2024 10:55 AM

Re: Our tv is not working, it would appear that a cable for the open reach has broken

Thanks for escalating this. We’ve sent @Andyp1 an invite to chat.

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Message posted on ‎05 May 2024 11:26 AM

Re: Our tv is not working, it would appear that a cable for the open reach has broken

Hi..

 

we were deep into a conversation and it got cut off? 

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Message posted on ‎06 May 2024 07:26 PM

Re: Our tv is not working, it would appear that a cable for the open reach has broken

Thank you for the help given. I am pleased to say, all has been resolved. 

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