Orange light on hub fixed

[ianwoodward]

After a lomg saga, the entire property hardwired. 

Sky engineer came out and advised a colleague has had the same

issues ( orange voice light coming on / voice / internet lights coming on) amd service stopping. 

Turns out its the fiber wall socket ( fitted by bt openreach) , i was sceptical but since his visit there have been 9 occasions where service has stopped ( last night being the most recent) by rebooting rhe wall socked ( power off/on) evwrything has come back,

Sonit wasnt the hub...... 

have emailed sky but not expecting much of a response, its a ' known issue' have asked for the wall socked to be replaced

will see what happens. 

[Chrisee]

@ianwoodward no point in emailing Sky unless the engineer gave you a specific link as they do not offer support by email. Either give them a call or post again and ask that a forum superuser escalates your post.

[ianwoodward]

can someone please escalate this?

[jamesn123]

@ianwoodward 

I have escalated your post

[Lisa-P1987]

Thanks for escalating this. We’ve sent @ianwoodward an invite to chat.

[Lisa-P1987]

We are still looking to help you @ianwoodward . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks