Openreach visit

[Halbuber]

Hi my name is [content removed] sky arranged for an open reach engineer who explained the fibre would be unsightly and would have to drill through all the walls as I was in the middle of renovating I asked what could I do he said I already have the other system for the wi fi I said ok go ahead with that he said he was the fibre engineer I would have to contact sky and arrange the other engineer , I must say he wasn't a good rep for fibre wi fi he really put me off 

can you arrange for this to be done 

Moderator note: subject of thread updated

Moderator note: personally identifiable information removed

[TimmyBGood]

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@Halbuber wrote:

 he said I already have the other system for the wi fi I said ok go ahead with that he said he was the fibre engineer I would have to contact sky and arrange the other engineer

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Unfortunately it's almost impossible to figure out what that means...

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@Halbuber wrote:

can you arrange for this to be done 

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That can't happen from a forum post because you are just talking to other Sky customers here.

[TimmyBGood]

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@Halbuber wrote:

 he said I already have the other system for the wi fi

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Possibly this is referring to the use of FTTC (existing copper 'phone' cabling)  for broadband delivery rather than FTTP ( new purely optical connection), but Sky typically won't provision using FTTC if FTTP is available locally.

[Halbuber]

Please contact me I'm slowly loosing my patience regarding installation open reach engineer not very helpful

[Daniel0210]

@Halbuber 
You aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum.Sky won't call you. You have to call Sky. 

[TimmyBGood]

@Halbuber 

I replied to your previous post.

Readers of this forum are Sky customers: it's not a place for direct contact with Sky staff, and their support people will not contact you in response to a post here.