Openreach don't have the equipment

[Isa1907]

@JimM1 Thanks for sharing that, but that exact “Delivery of Service” section doesn’t appear in my own contract, so those timelines aren’t applicable in my case.

8(a)(v) – Delays outside Sky’s control

Any delay or failure by us to provide any element of Sky Broadband where such delay or failure is caused by events outside our reasonable control… This does not affect any rights to compensation you may have under the Automatic Compensation Code.

10(i) – Failure to activate or restore service

We may end your Sky Broadband service and this Contract if, despite using reasonable efforts to do so, we have been unable to activate the service or you have a total loss of service which we have been unable to resolve…

6(c)(iii) – Automatic compensation

In the case of a total loss of service you may be entitled to automatic compensation.

[Isa1907]

@cookiemonsteruk thanks!

[TimmyBGood]

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@Isa1907 wrote:

 How Sky manages its suppliers is not the customer’s problem.

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Openreach is not a 'supplier': it's a national monopoly as a legacy of British Telecom privatisation in the 1980s.  In the absence of a competing altnet in your area there's simply no other way for any ISP to provide terrestrial connectivity: complaints on that topic should be addressed to memory of the Iron Lady.

[Isa1907]

@GD1 ok

[Isa1907]

@TimmyBGood I understand Openreach provides the infrastructure, but you don’t seem to understand that this is not my problem. My contract is with Sky, not Openreach. Let’s agree to disagree and leave it at that. 🙂

[Chrisee]

@Isa1907 in simple terms there is nothing you or Sky can do to speed up your installation no matter who you complain to. However this is how complaints work How to make a Sky complaint | Sky Help | Sky.com

 I had an install with a similar directly buried cable which required a team to dig a small trench and lay a micro duct and make good. After that a second team runs the fibre through the new duct from the road and install an external Customer Supply Point after which the internal instalation is done. This takes time to arange you will be compensated for lste provision as explained here Customer Auto-Compensation | Sky Help | Sky.com. 

The payment I got covered 6 months subs.