Openreach Full Fibre Install

[Howler1987]

Help Please,

I've just had a Sky Engineer visit as I've upgraded to Full Fibre. He's installed a small white box inside the house and fed the wire to the outside etc, white box has 2 green lights and 1 red one.  He went on to say Openreach now need to attend to finish the install on the outside.

My original email said Openreach should have attended first but I'm guessing they haven't. Anyone experienced this before? Any help would be great

[NiCkDee24]

Honestly, with the type of issue you have, i would ring sky straight away so they can contact openreach as soon as possible and hopefully get this resolved and a new appointment booked in quick. 

[TimmyBGood · Accepted solution]

@Howler1987 

There's no particular problem with doing second stage (CSP to ONT) before first stage (CBT to CSP) : it's just that the broadband can't actually work until both stages are complete.  

[AnfieldSouth16]

From Openreach's website, I can see that my address is due to be able to get full fibre at 1000Mbps by March 2024. However, from Sky Broadbands website, I cannot see when full fibre is going to be made available at my address?

[TimmyBGood]

---

@AnfieldSouth16 wrote:

However, from Sky Broadbands website, I cannot see when full fibre is going to be made available at my address?

---

That's to be expected: an ISP doesn't have to publish any such dates.

[AnfieldSouth16]

It would be helpful if they would, so that we don't start looking for alternative ISP's?

[TimmyBGood]

@AnfieldSouth16 

An ISP on the Openreach network can only purchase wholesale FTTP and resell it to subscribers over that network once this is actually live and has been added to their own retail system: in any case there'd be very little point in them using predicted dates when these frequently slip.

[Chrisee]

@AnfieldSouth16 the dates on that Openreach site should be taken as a rough indication. Once work starts in your area it is pretty obvious as there will be Openreach and their contractors vehicles in roads then everything goes quiet for a few weeks while the new cabelling is connected up etc.before orders can be accepted. Locally it was 6 weeks from when they dug up my road before I could order.

[peter-marlow+1966]

Do you  have the my sky app, if so login  to it with your  sky I'd go to broadband  run check service  one it will tell you  what speed you are getting  and to if full fibre  is available  in  your  area  and what speed, I had fttp in stalled last week  1 open  reach engineer  did the lot, white box inside, grey box outside  and all cables, took him about 2 hours  all together 

[Chrisee]

@peter-marlow+1966 glad your fibre upgrade was simple. Some are but some are not and can take literally months where multiple stages need to be done. All full fibre lines should support up to Sky's Gigafast service customers can order the service they need

[AnfieldSouth16]

I have the MySky app and it tells me what speed I am getting but not when full fibre might be available.

[Chrisee]

@AnfieldSouth16 it wont tell you anything until Openreach have run the fibre supply to your road and alowed their customers the ISPs like Sky to place orders.

[peter-marlow+1966]

When you use the my sky app to check your  broadband  speed  when it has finished  doing  the if full fibre is available  in your  post code it will say great news and tell that sky full fibre  broadband  is now available,  that's how I found out about it in my area 

[peter-marlow+1966]

Also the open reach engineer  told me last week  when he was fitting  my full fibre , that all the copper  phone lines  will be changed  to fibre one's  by December  2025 and the old phone lines will  be cut off all over the country 

[Chrisee]

---

@peter-marlow+1966 wrote:

Also the open reach engineer  told me last week  when he was fitting  my full fibre , that all the copper  phone lines  will be changed  to fibre one's  by December  2025 and the old phone lines will  be cut off all over the country 

---

@peter-marlow+1966 its a little more complicated than that. It is true thst the copper PTSN service is planned to be switched off in Dec25 but that is not the end of copper phone lines as broadband services will continue using them for some more years but voice services will generally switch to be through the router.  This article explains more https://www.moneysupermarket.com/news/what-is-the-pstn-switch-off/#:~:text=The%20UK%27s%20telephone%...

Just before Christmas the government announced a system to protect vulnerable users see https://www.ispreview.co.uk/index.php/2023/12/major-uk-home-phone-providers-commit-to-protect-vulner...

 .