I've had two attempted connections. Both failed THE DAY of connection after taking time off work.
I've managed to speak to open reach and get to the bottom of it, but I'm fed up being passed around from person to person or waiting on hold with Sky.
Who can I contact at Sky to tell them this.....
I've got to speak to the "order recovery team" apparently.,
Hey! Thanks for waiting for me. I've just text, the first order was not correctly placed, didn't hit our systems which caused the original issue. The second attempt which was the visit yesterday, can see the engineer completed the install, but found the routing was incorrect. The routing is now updated, but the order has to be re-provided. What this will open up is the option to activate without visit at a quicker timescale. Also, with the routing being updated, this will likely give options for fibre availability.
My recommendation here is to speak with Sky and:
- Ask them to raise a fibre enquiry to Openreach, so the dedicated teams can check into this and update fibre availability on the new routing if possible.
- Ask them to raise a new order but as an activation. Their tests and checks should pick this up. If not, they can raise this for a new order.
- Contact us here once raised so we can double check the routing is showing on the new order so you have no issues.
Hope this all makes sense! ^Dan
