Sky WiFi Max Pods not sent with Sky Wifi Max Router

[Richard248]

The whole reason I upgrade to Sky WiFi MAX was for mesh network with Sky WiFi Pods. Now finding out they are not included and need to justify. Feel ripped off. Very misleading by Sky. Now think I should have gone for Eero devices. 

[TimmyBGood]

@Richard248 

Sky has never shipped boosters with their routers.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JL23]

Hi

I've just had the same experience. I was assured that I would receive 6 mesh pods within two weeks of taking out the contract. Just phoned Sky and was told they don't supply mesh pods on domestic contracts at all. Ri[pped off indeed. Sky need to get their act together. 

[JimM1]

@JL23 Was this all by phone, max allowed is 3 with all that is required to conform, 1st after time, and the rest if you comply. Do you need tha Sky Max information?