Nothing connects to wifi

[Chantelle+hewitso]

The only products that connect to my WiFi are my streaming pucks. Nothing else connects at all and when I come to check the status it states something is wrong but when I do the checks it states all is well. No mobile works over the WiFi, no pad does and no gaming devices work either. Has anyone else had this problem? 

[Addie15]

Hi there, @chantelle+hewitso. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @chantelle+hewitso 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Chantelle+hewitso]

Hi sorry for only just reading your reply back just now, I haven't checked my emails for the last few days or so. I managed to sort it out, I went on my settings and had seen that I had my broadband shield settings on pg so I've changed them now and managed to connect everything I have needed to connect. Thank you for getting back to me