WiFi speed slow

[Laurenp1459]

Not receiving the quoted WiFi speed, receiving 350-400mbps when we should be getting 550mbps even plugged in with an Ethernet cable the speed is still not what it should be

[Tom-W19]

Hi @Laurenp1459 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Laurenp1459 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.