No wifi connection

[Simmy1612]

Nextfibre have been in our street putting new cables in, all the cables were cut on Thursday, some have now been restored but ours is still off, phone says check cable and there's no wifi, even though I've ran the tests through the app and it says everything is OK. I've tried turning the moden off and back on 2 green lights are on but internet light is off and nothing will connect.

[Lisa-P1987]

Hi there @Simmy1612 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147