@MJN1981 you sre not talking to Sky by posting in the forum. You can run the connection test yourself by logging into the My Sky app. The test for device connectivity is never that reliable so only take it as a guide and it is better to check on the device itself.
Do any apps work? If some do and some dont the issue is more likely to be with the setting on Broadband Shield as that will block things like What's app if set to the lowest age rating. Again use My Sky to alter tge setting. If no apps work check if the device has lost the WiFi connection.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
