No phone line or internet Liverpool

[Jacquelinelawrenc]

So there was an 'outage' yesterday in the UK however a neighbour had openreach out and ever since our phone and internet are off? Could anyone help me what to do sky's virtual assistant are stating there is a sky engineer in progress but no date or time is confirmed but I really think this has something to do with outside the house I'm not sure if our line has been knocked accidentally. 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂