No longer have a working phone after city fiber was connected

[Suexxx]

Hi,I had city fiber connection put in on 22nd December 2025,and was told to wait till 12pm and our BT phone line would be working..

I now have no phone line,

[TimmyBGood · Accepted solution]

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@Suexxx wrote:

was told to wait till 12pm and our BT phone line would be working

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By definition it's not going to be a 'BT phone line' once Sky Broadband over CityFibre optical infrastructure is in place.

The Sky Talk Internet Calls service is accessed by plugging an analogue handset or DECT base into the 'phone' socket on the rear of the Hub.

BT 'Digital Voice' branded telephone hardware (including their wireless adapter) will no longer function, not will any internal telephone extension sockets.

[JimM1]

@Suexxx Also the sky help if you need that linked below, not sure how effective it may be with a CF line but would think it will be the same!

Fix problems with your phone | Sky Help | Sky.com | Sky Help | Sky.com