Discussion topic: No internet

This message was authored by: Penny30 · ‎29 Apr 2024

My box is connected tv says connected with no Internet iv tried the full reset not working

This message was authored by: caesarome · ‎29 Apr 2024

@Penny30

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

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This message was authored by: Highlinder · ‎29 Apr 2024

@Penny30 Can you make the choice of what router you have from the link below and follow what light(s) are on your router and what colour if any they are.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

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Discussion topic: No internet

No internet

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