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Discussion topic: No internet

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Avatar for Penny30
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This message was authored by: Penny30

Message posted on ‎29 Apr 2024 02:30 PM

No internet

My box is connected tv says connected with no Internet iv tried the full reset not working 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎29 Apr 2024 04:37 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Penny30 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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This message was authored by: Highlinder

Message posted on ‎29 Apr 2024 04:38 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Penny30  Can you make the choice of what router you have from the link below and follow what light(s) are on your router and what colour if any they are.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

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