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Discussion topic: Internet down near Bristol

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Avatar for mark+and+lauren
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This message was authored by: mark+and+lauren

Message posted on ‎29 Apr 2024 02:26 PM

Internet down near Bristol

Our internet has just dropped out. The service checker says everything is fine. But theres no internet light on the hub. We not had any issues up to now. 
any ideas what we can do?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎29 Apr 2024 04:37 PM

Re: Internet down near Bristol

Posted by a Superuser, not a Sky employee. Find out more

@mark+and+lauren 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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