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Discussion topic: No internet

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This message was authored by Gem22 This message was authored by: Gem22

No internet

My internet has not been working since about 4:30 this evening. I have tried everything to fix it but think ir is an external issue. It is coming on but extremely slow. Can't watch my sky TV or do anything. I have super fast broadband.  

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This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Gem22  If you broadband is on and is slow can you follow the link below to post your router stats please.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...



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Gem22
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This message was authored by Gem22 This message was authored by: Gem22

Re: No internet

I have done all that about 50 times. It says there are no problems in the area.

 

Internet is on but there is no wifi. Tv is just a blank blue screen. It did come up with a message that there is a technical issue and theyre working hard to fix the problem. But this has been going on since 4:30pm yesterday.

Gem22
Topic Author
This message was authored by Gem22 This message was authored by: Gem22

Re: No internet

WiFi is so slow it's practically non existent. The link will not even work for me.

This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Gem22  Have you tried the link on mobile data to see if you can run the test?



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Gem22
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This message was authored by Gem22 This message was authored by: Gem22

Re: No internet

It won't open on 5G, says it cannot open the page because I'm not connected to the internet. 

I have spoke to sky and they've ran me through a bunch of trouble shooting. Which was mainly focusing on the tv when the tv is not the issue, the internet is and it is clearly a external issue. An engineer is coming on Monday which isn't particularly helpful. 

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