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Discussion topic: No internet

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Avatar for Michelle326
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This message was authored by: Michelle326

Message posted on ‎26 Aug 2026 06:30 PM

No internet

My router is showing green for power and wifi amber for voice no light for internet has been like this for days I have an engineer booked for 5/9/26 however no known issues in my area and it's says on my sky app that I am up and running again which is not the case. Can you advise please 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎26 Aug 2026 07:38 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Michelle326 

The app looks for issues in your area so might not show anything if this is an issue on your line only.

 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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