No internet

[Sp45]

Me too 🤣 no good for people who can't sleep and use sky glass to watch tv 🤣

[Jill01]

Great. I'm off to bed then. Will have to call them again in the morning when the lines are open. 

[Kcb1977]

Im also in Norwich and ours is down as well, reset everything so many times and nothing, also my app saying everything is fine

[Sp45]

It's back on for now lol the app is now showing there's a problem and you go through the steps it then checks the connection and it all came back on 

[aurorabeam]

nr3 here as well, still can't connect. it's been over an hour since this started for me now, has there been any updates?

[Sp45]

It's not very fast and dropping a bit but on 

[EllieB123]

Yes we are NR and also no internet yet app says all is fine.

[Kcb1977]

Still down in NR8 just tried reseting again and nothing 

[Sp45]

Never mind gone off again!! 

[Sam_Fitch]

In Worcestershire also not working

[Daniel0210]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am.

Neither Sky or Openreach give prior notice of this.

[Daniel0210]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am.. 

[Daniel0210]

Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am.

Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it)
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[Megz]

Hello it's told me to book an engineer to come out and fix the issue outside my property 

[Daniel0210]

@Megz 

If your particular issue started earlier yesterday it won't be an overnight maintenance issue.