No WiFi connection

[Megz]

I'm now heading for your 6 of this issue 

[Megz]

Sorry hour 6 not your 6 

[Daniel0210]

@Megz 
Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it)
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[Marie833]

WiFi is down, no Internet it is saying, I've done everything else but hasn't worked. By the looks of things it may be out for alot of people.

[Ccgrc]

Same here - Stoke holy cross

[caesarome]

@Ccgrc @Marie833 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[caesarome]

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[JC46973]

Can't get my router to connect to the internet. Norwich area 

[frankjepson]

Yes we're in the same position. Woke up with no Internet, also in Norwich. We have fibre optic. Tried switching everything off but can't get it going. 

[Barns]

Having the same problem, broadband is down 

[caesarome]

@Barns @JC46973 @frankjepson 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Nosbod]

Done all of this. Nothing. 

[Spixworth]

Norwich area also no internet. 

[Barns]

Tried all of the suggestions but still no broadband 

[Jenerosenelson_]

We're having the same issue. Has anyone been able to fix it?