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Discussion topic: No internet

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This message was authored by: Darylsmith1

Message posted on ‎24 Dec 2024 09:04 PM

No internet

My sky internet went down by early and hour ago. How long will this take to fix ? My sky app says there's an outage on the area and they are fixing it ? 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎24 Dec 2024 09:12 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Darylsmith1  This is a customer helps customer community, we have no  information how long an outage will last, patience is needed and will be up and running when it's resolved.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Dec 2024 03:16 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Darylsmith1 
In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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MERRY CHRISTMAS and a HAPPY NEW YEAR
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