Customer Service level was so bad

[RajG5]

Being a Sky member for so long, and for the last couple of months I've been having issues, with my Broadband WiFi, even to the point an Engineer was booked out to see what happened. However the Engineer spoke to the CS team and was told it was not a Sky issue but the customers issue. I did make a complaint, and spoke to a lovely Person, who sent me out a new Router, and has not charged me for Broadband for the next billing month. However he went out his way to help me, but no one else

could do that, and I was abroad from 14th Dec til today 22nd Dec.  Whilst abroad I could not access my cameras, and by the time I spoke to someone in CS (Thursday or Friday last week), the agent just simply outright blantley refused to help me, as I was not able to gain access to the router, but my neighbour had a key for my premises if something went wrong, so ur CS agent said I should get my Neighbour around l, make them call CS give them all my details (Password included), so sky can trouble shoot the problem.. How could she have the audacity to  tell me to give my sky details to my neighbour. 
I'm back in the country now, and I will

be speaking to my Lawyers , Ofcom, whoever it is, so no should be spoken to like that, nor should they have to give their personal details to a neighbour or whosever, on the day so of a Sky CS agent. 
I am going to be looking for an alternative provider, as I have lost all faith in Sky.. 

[Chrisee]

@RajG5 Not sure how you expected Sky to sort an issue remotely without anyone in the property. Not sure quite what your issue around security was as after the interaction with your neighbour you could reset the password with Sky on a quick call but whatever.

It is unfortunate but if you want to complain use Sky's complaint process as it leads to a formal Alternative Dispute Reolution service which the courts expect people to use rather than starting legal action. See https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[RajG5]

Hi, thanks for getting back to me.

Can I just say, it was more the fact the Sky agent just didn't really care, and the tone of voice was not professional, but it's done now, as per usual I knew I wouldn't get a positive response, but it is what it is.  Do I still have the right to leave, as I am looking at other Broadband users who are giving me a better deal. 
It's a shame, Sky couldn't fill my needs, and I will make sure all my friends and family who have Sky 

broadband, know about my experience,

and that I will suggest they start looking eleawhere. 

[Daniel0210]

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@RajG5 wrote:

Do I still have the right to leave, as I am looking at other Broadband users who are giving me a better deal. 

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@RajG5 

No, not necessarily. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges. The deals you're seeing for other providers are for new customers and for Sky you're obviously not a new customer.