Discussion topic: No internet or phone line for a week

This message was authored by: wonderhairyone · ‎10 Jul 2024

On saturday internet an phone cut out.

Found out monday a police car smashed into something an it's cut everyones internet an phone in the area an it's not expected to be fixed til saturday.
luckly a friend bought us a usb dongle to use but can we get any money back for the whole week of no internet an phone line from sky?
thank you

This message was authored by: TimmyBGood · ‎10 Jul 2024

@wonderhairyone

https://www.sky.com/help/articles/auto-compensation

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: caesarome · ‎10 Jul 2024

@wonderhairyone wrote:

but can we get any money back for the whole week

You can get a credit added to your account but this will not be applied until the outage has been fixed and it will apply from when you first reported the fault to Sky.

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Discussion topic: No internet or phone line for a week

No internet or phone line for a week

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Re: No internet or phone line for a week

Re: No internet or phone line for a week

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