No internet or phone line for a week

[wonderhairyone]

On saturday internet an phone cut out.

Found out monday a police car smashed into something an it's cut everyones internet an phone in the area an it's not expected to be fixed til saturday.
luckly a friend bought us a usb dongle to use but can we get any money back for the whole week of no internet an phone line from sky? 
thank you

[TimmyBGood]

@wonderhairyone 

https://www.sky.com/help/articles/auto-compensation 

[caesarome]

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@wonderhairyone wrote:

but can we get any money back for the whole week

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You can get a credit added to your account but this will not be applied until the outage has been fixed and it will apply from when you first reported the fault to Sky.