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Discussion topic: No internet connection.

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This message was authored by Philladd This message was authored by: Philladd

No internet connection.

My broadband went live yesterday at my new property. It was working OK until this afternoon, now the Internet light will not illuminate and we have no Internet. I have performed several resets on the router. 

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This message was authored by caesarome This message was authored by: caesarome

Re: No internet connection.

Posted by a Superuser, not a Sky employee. Find out more

@Philladd 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is if no help give Sky a call to report it to them.

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