Discussion topic: No internet connection.
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Message posted on 07 Feb 2025 05:16 PM
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No internet connection.
My broadband went live yesterday at my new property. It was working OK until this afternoon, now the Internet light will not illuminate and we have no Internet. I have performed several resets on the router.
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Message posted on 07 Feb 2025 07:26 PM
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Re: No internet connection.
Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is if no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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