Discussion topic: No internet connection
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 06 Sep 2024 10:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
No internet connection
Despite all checks on my broadband signal saying it's fine, it is not. The app said everytihng was fine and connected when all the lights were off on the broadband router!! We have no internet connection how and when will you resolve this?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 06 Sep 2024 12:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No internet connection
@1B So there is no power light at all either have you tried to router in another plug socket to see if the router shows any type of life in it?
If you have found this solution helpful please tick this as the answer.
Message posted on 06 Sep 2024 05:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No internet connection
Yes it claims to be working fine when plugged in (all lights green) but nothing can access the internet.
Did a test using the Sky service checker which found nothing.
Message posted on 06 Sep 2024 05:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No internet connection
Sky Broadband stopped working. Showing power on but no green light showing for internet. Done a broad land test via sky portal, says everything is ok but in reality everything is not ok!!
No access to internet!
Message posted on 06 Sep 2024 09:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No internet connection
@Jo1899 have you tried the broadband test again and did you try it before just after it dropped out?
If you have found this solution helpful please tick this as the answer.
Message posted on 06 Sep 2024 09:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No internet connection
@1B You should be aware this is a customer helps customer community so we won't know when a fault will be fixed.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page