No internet connection

[1B]

Despite all checks on my broadband signal saying it's fine, it is not.  The app said everytihng was fine and connected when all the lights were off on the broadband router!!  We have no internet connection how and when will you resolve this?

[Highlinder]

@1B  So there is no power light at all either have you tried to router in another plug socket to see if the router shows any type of life in it?

[1B]

Yes it claims to be working fine when plugged in (all lights green) but nothing can access the internet.

Did a test using the Sky service checker which found nothing.

[Jo1899]

Sky Broadband stopped working. Showing power on but no green light showing for internet. Done a broad land test via sky portal, says everything is ok but in reality everything is not ok!!

No access to internet!

[Highlinder]

@Jo1899  have you tried the broadband test again and did you try it before just after it dropped out?

[GD1]

@1B   You should be aware this is a customer helps customer community so we won't know when a fault will be fixed.