No internet connection

[Yikun]

Lost internet connection for half an hour or so... I am working from home, and had leg injury so hard to commute to the office. Can someone fix this ASAP?

[PandJ2020]

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@Yikun wrote:

Can someone fix this ASAP?

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You're talking to other customers here and not Sky.

You've posted in the Sky Q (TV) forum?

[Highlinder · Accepted solution]

@Yikun Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Yikun]

Thank you! I contact them and will see.

Experienced connection issue a couple of times before, and it was back to normal after a few hours. But not this time...

Appreciate the your replies!

[Missyg93]

Hi, 

mall 4 lights are green and online check says all okay however, will not connect to phones or TV at all

[Highlinder]

@Missyg93  Is the pnly way for you to get your connection back is to take the power from the router?