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Discussion topic: No internet connection

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This message was authored by: Niccase

No internet connection

My WiFi isn't working.  I have an orange light on the box. I was trying to link my EV charger to the WiFi and think I may have disabled the 2.4 connection as it changed from auto and then connection went off 

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This message was authored by: Chrisee

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Niccase an Orange internet light indicates a loss of connection to the exchange. If it has been down for more than an hour the Service Checker in the My Sky app run over a mobile connection should offer to book an engineer to check your line if you run through the tests. If there is an area fault affecting your line thecapp should show that as well.

 

It is unlikely you caused this loss yourself unless you disturbed the cables. If however you do lock a hub up it is simple to reset back to the defaults by pressing in the reset pin using a paperclip or similar for 20 seconds until the power led blinks and then releasing.. These instructions explain how to split the WiFi bands on a black hub Split Sky WiFi bands

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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