Discussion topic: No internet connection
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Message posted on 02 Dec 2024 10:06 AM
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No internet connection
A new customer. Set up my modem this morning as instructed. Done all checks and tested system on the MySky app which says up and running. However i have linked both my iPad and phone to the WiFi but it will not connect to the internet. In my iPad setting it says no internet connection beneath the sky WiFi address and on safari it says cannot open page as iPad not connected to internet. I haven't tried my smart tv yet but assume there will be a similar problem. As a new customer I am most unimpressed! Help please asap. Thank you
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Message posted on 02 Dec 2024 10:19 AM
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Re: No internet connection
If today is your activation date then data might not start flowing before midnight tonight. The text message from Openreach is typically somewhat premature.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 03 Dec 2024 06:11 PM
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Re: No internet connection
Service now up and running. Went live about 17. 30 yesterday 😀
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