No internet at new address

[carowald]

I have just moved house and plugged in the new router - power and wifi light are on, but no internet light. Who do I call? Sky customer services won't let me past the robot!!!!

[GD1]

@carowald  Did you tell Sky you were moving?  Did they confirm the home move & activation date?

When you move your broadband service does not and can't follow you around, you'll need to be patient and call Sky, please be aware the minimum time for a broadband install is 10 working days from placing the order.

It may be too late to book online https://www.sky.com/moving-home

[jamesn123]

@carowald 

What was your specified activation date? It can take until midnight of the day to start working

[carowald]

Thanks, the date was yesterday, they sent all of the new equipment but it doesn't work, it's like there's no line? There is an engineer coming tomorrow to sort the TV but still no internet. The automated robot will not let me speak to anyone, it just keeps redirecting me to the website!

How do you contact openreach?

[jamesn123]

@carowald 

Are you connecting to an Openreach ONT or Traditional phone line? 

[GD1]

@carowald  Is this an FTTP or FTTC connection?     This link will tell you what services are available  https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

If you could post the resulte after removing any address details we can advise better.