Discussion topic: Bt came today but no internet

This message was authored by: Laurabouaicha · ‎14 Nov 2023

Bt came today to activate broadband but it still isn't working this was a week earlier then they was suppose to

This message was authored by: GD1 · ‎14 Nov 2023

@Laurabouaicha BT won't have attended, it wpuld have been Openreach who came. It can take up to midnight for Sky's systerms to update before you see service, if it's not up & running tomorrow please post back in this thread.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: TimmyBGood · ‎14 Nov 2023

@Laurabouaicha wrote:

Bt came today to activate broadband but it still isn't working this was a week earlier then they was suppose to

That's most likely to occur for Stage 1 of an FTTP installation, which will often happen before the activation date.

What work did they actually do?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Bt came today but no internet

Bt came today but no internet

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