26 Jun 2022 06:08 PM
Internet dropped this morning and having spent HOURS trying to get it back on - from the old 'switch it off and on again' method to following Sky's online process and even messaging with Sky Help (what a joke that is) on Twitter and making several calls to various helplines I was directed to - I still have no internet connection.
The earliest an engineer can come out is 7th July - a week and a half after the issue began. My fiancée and I both work from home - how are we supposed to do this without internet!?
Sky have been no help! What happened to having to fix the problem in 5 days!?
26 Jun 2022 06:16 PM
Posted by a Superuser, not a Sky employee. Find out more@JRW92
Check the status here
https://www.sky.com/help/servicestatus/broadband
You could also try carrying out the broadband test. This can be done via the Sky app on mobile data or use this link
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
Unfortunately working from home isn't relevant. Sky broadband is a domestic service hence the fix time by Openreach (and that is working days).
27 Jun 2022 08:34 AM - last edited: 27 Jun 2022 08:38 AM
Posted by a Superuser, not a Sky employee. Find out more
@JRW92 wrote:
What happened to having to fix the problem in 5 days!?
Openreach have a target time-to-fix specified as
Clear by 23:59 day after next, Monday to. Friday, excluding public and bank holidays
(i.e. two working days after an ISP report a fault to them)
and they meet this target about 85% of the time.
There's no maximum limit because some repair procedures such as obtaining permissions and assembling resources for a complex highway excavation might take months.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion