No internet

[YPriestley]

Service status page telling me no known issues in my area! (Highlands) Yet I have no internet! I've tried all the different ways of reconnecting, through my mobile & sky q box, still no internet. And the service status page is no help!

[LobbanYvonne]

Hi, when you go on the first page it says no known problems. You have to click on check status then type in your details. It will then update. We are in Inverness and I thought the same until I did the above. Hope this helps.

[ETOR]

Hi all

Yes broadband down in my house in Inverness appears to be an issue in North of Scotland.

Will await re-connection 

[jamesn123]

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@Zer0 wrote:

So you stated that the compensation if from when we report it, with this issue I cant actually get through to speak to someone as it cuts me off for being known, I presume that I dont have to report it as its know by Sky?

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Yes if it wont let you manually report it then it will already be recorded. Note compensation wouldn't start until Thursday and you would hope the fault will have been fixed by then. 

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@Zer0 wrote:

Also what happens with my Stream subscription given I cant use that either now.

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Nothing. Sky Stream & Sky broadband are not linked so no provision or compensation is made for when your broadband goes down. You could use a mobile hotspot for now. 

[AmandaSc]

Anyone got Sky WiFi in Inverness back yet?

[Sunni84]

No. Don’t think it’ll be back on tonight

[LStevens1]

My internet still down too at my house in Inverness, IV2 area, hoping it will be back tomorrow as I work from home, so not ideal! 

[Daniel-F · Accepted solution]

Hi all, issues in North Scotland should now be resolved 🙂 At this time I'm going to lock this thread.

Any issues still on going, please restart your router and check again.  If issues are still on going, please start a new thread. 

Thanks,