No internet/sky service

[JR771]

No broadband service / Sky service N7 area, been nearly an hour now absolute liberty!! 

[MJB3]

No internet service for 9 hours!!

[TimmyBGood]

@JR771 @MJB3 

Domestic broadband from any ISP has no guarantee of availability, no particular service level offering and, unless the subscriber specifically chooses to pay extra, no failover to alternate provision.

[JR771 · Accepted solution]

@TimmyBGood @What do you mean I already pay for service? 

[TimmyBGood]

@JR771 

All of us pay for the level of service which it's possible for an ISP to deliver for that kind of money (about £1 a day).  This means, for example, that ISPs are themselves on a two working day target time to fix from Openreach.  Business broadband with a 12 hour response time would be more like £6 per day.

Personally I choose to pay an additional amount for a service which includes failover to a cellular data link.