0

Discussion topic: No broadband

Reply
Avatar for Maria73
Level 1 icon
What's this?
This message was authored by: Maria73

Message posted on ‎20 Nov 2025 11:16 AM

No broadband

Hello

We were affected by the flood at the weekend which has affected the broadband. There was an outage but when doing the test seems like it's been fixed outside. However I still can't connect inside. I'm trying all the tests but it just won't finish the test.  Does anyone know do I just wait until the test can complete or is there anything else I can try.It has been 5 days now. Does anyone know how long it takes to reconnect?

Many thank

Report post
Post 1 of 2
65 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎20 Nov 2025 11:37 AM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Maria73  If it's due to flooding them i'm afraid no one can tell you anything as the repairs will need to be done by the network operator who may need to replace damaged cables and equipment.  All can take time.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 2
58 Views
0 Likes
Reply
Reply