No broadband

[Ranjana]

My sky internet has stopped working. I’m not sure if this is because my contract has ended or if there is a fault. I believed internet went onto a rolling contract

[Highlinder]

@Ranjana Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Mr+Flibbles+86]

Hi there @Ranjana , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Ranjana . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks