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Discussion topic: No broadband since fibre installed

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This message was authored by: AshGemma

Message posted on ‎23 Mar 2025 09:38 PM

No broadband since fibre installed

Fibre superfast broadband fitted on Friday 21st March, the engineer said there was a problem with the 'head end' and that it was being looked into as a matter of urgency as it was affecting 4000 users. PON light is red on the Optical Network Terminal. Still have no broadband and I am due to be working from home tomorrow. What is going on and when will this issue be rectified? We are paying for a service that we aren't receiving!

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎23 Mar 2025 09:46 PM

Re: No broadband since fibre installed

Posted by a Superuser, not a Sky employee. Find out more

@AshGemma 

As customers here who help each other you would need to call Sky to ask them for an update.

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