No broadband (fibre) but service checker says no issues 🙄

[Jo365]

0020 broadband turns off and cannot connect any device. Log into mySky and head to service checker which says no issues and keeps telling me I have usual speeds. Yet WiFi will not connect and keeps coming up with the lets try to reconnect that I used to get before moving to fibre. Annoying as hell especially as they have taken payment twice this month!

[Nik06]

Mines the same!

[Wazerrrr]

Same have to wonder what the point of the service checker is.....

[gary280]

My broadband Gone out I got a red light the one in the middle on the fast fiber socket thing on the wall I done a few tests and now I only got 2 green llights and the red one in the middle has gone out but now there is a red light on the sky modem box 

Is there maintanence going on this morning ?

Mine went out about 12:30-1am today

[Daniel0210 · Accepted solution]

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.