No broadband connection

[Leigh35]

Still nothing. What kind of customer service is this?

[Tom-W19]

Thanks for escalating. We've sent an invite to @Leigh35.

[Leigh35 · Accepted solution]

My broadband issue appears to have resolved itself.

[Istvan]

I need new sky max hub

the one that I have is not working 

[Rachel28]

I have had no broadband since this morning I have done the usual take plug out of socket for a few minutes and still has orange lights 

[sparkyspark]

My Sky Fibre has been unusable for the last 20 days, speed dropped from 300mb on the 29th January and 20 days later it shows 30.6mb but thats only to the Black SR203 Hub with no usable signal within the home. Supposadly esculated to the Sky Network Team and Open Reach and get the generic text message every couple of days "We are still managing your fault and will continue to update you via SMS. Thank you for your patience. NoReply". Absolutly disgusting service from Sky and Open Reach.

[Georgina81]

I don't have Internet connection so I can't watch my TV programmes nor go on the computer

[Tom6511]

I have done the check my network in the app and it says all is working but I have no phone tv or broadband 

[Michelle56105]

• Maybe this is my problem.   I have a white dot on but I haven't had Internet for over 5 months,  good job for mobile data.  Can't speak to anyone, being charged £50 a month for nothing. Told if it goes on for more than 3 days you get money back. Not working at the moment  as well.   Tried to switch but was told I'd have to pay £300 to get out of contract.  Someone please help me.

[Marie763]

My internet is dipping out constantly 

it's disconnected from my tv and isn't working on devices

[Michelle56105]

Because I can't speak to anyone,  I've had to sort out new Internet but told I owe £300 and odd.  If only I could get it sorted. They also tell you if you have three days without you could get money back.  What about 8 months?

[Michael267]

Our broadband service for the last week or so has been really poor. The internet is frequently dropping out and coming back on. This is intermittent (so sometimes doesn't happen for a day or two but then happens repeatedly for hours). This morning it was out and as I was writing this has come back. Please could you look into

what is going on and get it fixed asap?

[Michelle56105]

Mine has been like it for months and months.   Sky tells me it's better to only have one device on at a time and to wait for fibre, I'm on the list, I hope.