Discussion topic: No broadband connection after power outage

This message was authored by: anthe · ‎19 Jan 2023

Hello,

I can't connect to my broadband after power outage. Router keep saying Broadband is disconnected. Tried everything from help site on Sky.com

Last time when that happened it took around 20hours to connect it back.

Is there anything what I can do to connect my broadband manually straight away after power outage?

This message was authored by: Chrisee · ‎20 Jan 2023

@anthe your conection should come back almost immediately after an power outage but the issue is that these events are often connected to a power surge especially if the power cut is caused by lightening. Routers both in your home and further up the network are easily damaged by power surges.

If you hub has not connected this morning give Sky a call as it may need replacing.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Paul1c · ‎25 Dec 2023

powe cut in hunwick crook on Christmas day power restored but now no sky broadband

Discussion topic: No broadband connection after power outage

No broadband connection after power outage

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