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Discussion topic: Query about moving home

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This message was authored by: HaythamEmara

Query about moving home

I am moving to a new home which has its own broadband, and I have been told that even if I wanted to take my broadband hub with me (which is Sky), I will not find sockets. 

 

So, how such a situation can be sorted out?

 

Provided that I would have carried on with Sky broadband unless not obliged to opt out because of my home move..

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This message was authored by: TimmyBGood

Re: Query about moving home

Posted by a Superuser, not a Sky employee. Find out more

@HaythamEmara wrote:

I am moving to a new home which has its own broadband, and I have been told that even if I wanted to take my broadband hub with me (which is Sky), I will not find sockets. 


That's somewhat ambiguous, but possibly suggests that there's simply no choice in ISP at the new address: this is unusual, but not unknown, particularly in new-build properties.

 

I suspect Sky doesn't have to release you from a minimum term contract without penalty in those circumstances, because your choice to move to somewhere they cannot supply does not negate the existing contract terms.  However, I believe they typically are prepared to do so.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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