09 May 2024 02:49 PM
No internet since this morning. I did the tests a number of times, unfortunately without a solution.
On the hub, the voice light remains red. This was not the case yesterday.
09 May 2024 03:13 PM
Posted by a Superuser, not a Sky employee. Find out more@Linda7469 Does the broadband test tell you if there is a outage in the area or let you book an engineer.
09 May 2024 04:25 PM
@HighlinderThanks for your reply! In the test it indicates that there are no problems in my region. Then the test indicates that the test is currently unavailable. The only thing I see on the hub itself, is that the voice light is red (all other lights are green)
09 May 2024 04:30 PM
Posted by a Superuser, not a Sky employee. Find out more@Linda7469 Have you re-started the hub to see if this would clear the issue?
09 May 2024 04:51 PM
@Highlinder I already restarted it this morning, but with no result.
I now open your response and the internet works again!!! Your energy must have solved it 😉
09 May 2024 05:34 PM
Posted by a Superuser, not a Sky employee. Find out more@Linda7469 Keep an eye on it and if it goes again the community is here to help.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion