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Discussion topic: No WiFi

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Avatar for 420
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This message was authored by: 420

Message posted on ‎06 Mar 2024 03:13 PM

No WiFi

My WiFi has went down again their is no connection sky fix your services it's ridiculous paying 26 a month for something that barely works I'm in Dartford area 

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎06 Mar 2024 03:19 PM

Re: No WiFi

Posted by a Superuser, not a Sky employee. Find out more

@420 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: dee2602

Message posted on ‎06 Mar 2024 04:16 PM

Re: No WiFi

I'm having the same problem but when I run sky test it says all is fine, but still Internet isn't connected 

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This message was authored by: Chrisee

Message posted on ‎06 Mar 2024 04:31 PM

Re: No WiFi

Posted by a Superuser, not a Sky employee. Find out more

@dee2602 if you have lost connection and the My Sky app is notvreporting a known issue call Sky to report it so they can get it fixed for you.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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