No Superfast Option but Superfast available?

[Chewy89]

I was offered the option to upgrade online to Superfast 80 Broadband however no one attended on the activation date and now being told it's not available at my property.

Openreach confirmed that Superfast Broadband is available at my property (They Emailed to Confirm) however sky says that it is not available at the property despite no one coming out to check?  

Who is correct? And how can I get it checked? 

[Chrisee]

@Chewy89 checks are done remotely and use the Openreach database for your address you can check the data yourself by putting the whole address into this checker Openreach Checker

If you would like help,in understanding the output post the table and the first three lines of the notes after removing the reference to your address.

[Chewy89]

Thanks for the reply, this is what I got from the link provided:

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback

Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date

High Low High Low   

VDSL Range A (Clean) 70.8 49 15.4 10 44 Unavailable Waiting list

VDSL Range B (Impacted) 68.6 44.1 15.1 8.6 35 Unavailable Waiting list

G.fast Range A (Clean) -- -- -- -- -- Unavailable --

G.fast Range B (Impacted) -- -- -- -- -- Unavailable --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process

FTTP on Demand 330 50 -- Available --

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date

WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available

WBC ADSL2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available

ADSL Max Up to 7.5 -- 6.5 to 8 Available

WBC Fixed Rate 2 -- -- Available

Fixed Rate 2 -- -- Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date

WBC SOADSL 2+ Up to 17.0 -- 10.0 to 19.5 Available

SOADSL Max Up to 7.5 -- 6.5 to 8.0 Available

SOADSL Fixed Rate Up to 2 -- -- Available

Other Offerings Availability Date

VDSL Multicast Available

Exchange Product Restrictions Status

FTTP Priority Exchange N

WLR Withdrawal Y

SOADSL Restriction N

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

[TimmyBGood]

@Chewy89 

The key information there is the 'Waiting list' status for FTTC (VDSL) which means there's currently no spare capacity in the local fibre cabinet to provide a connection to your address.

VDSL Range A (Clean) 70.8 49 15.4 10 44 Unavailable Waiting list

VDSL Range B (Impacted) 68.6 44.1 15.1 8.6 35 Unavailable Waiting list